Further to previous review, I am still awaiting confirmation as to whether they have received my return via their third party collection agent in spite of the fact I have provided proof of delivery from what is now 8 weeks ago.Their own website states it takes 10-15 days to process a return. But all they send is false platitudes, as per those responses below, alongside thanking us for our patience whilst they continue to fail their customers.Bought online and made returns before but never been this prolonged. You just get the feeling their systems are designed to hope you give up and go away.Oliver Cabell - please don’t send me an email thanking me for my patience (again) and advising me how busy you all are, just send me the money you owe me. And if your third party logistics agent can’t find my trainers - here’s an idea deduct the cost from them for having lost them! Do not buy from this company - you really will regret it.
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