Firstly, the shoes are extremely uncomfortable. Unless you are willing to pay for new insoles as well, I don't recommend buying them. Customer service was a mixed bag, but they ended up doing right by me. I had to return a pair as they were the wrong size. They never contacted me about receiving the return or issuing a refund. I had to follow up myself and unearth that they had received the return, but it was a day or two after their 30 day window so they'd not issue a refund. I found it annoying that I had to follow up about the return process. I was appreciative in the end, however, when they reviewed my case and agreed to still issue a refund.
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