Worst customer service- as it was said before, I too needed a larger size because their recommendation on their website was waaaay off. So I went through the hassle of the exchange process only to find out that I wouldn’t get a pair of shoes for 4 MONTHS, after I exchanged because they were out of stock. What!?! In the mean time- I had placed another order for a different pair of shoes and found out after that they wouldn’t be available for 2 months! My fault on that one…. So I kindly asked for a refund for both pair - only to be ignored through emails and then offered $40 off to keep them. Nope nope nope. I’m done. I had to nearly fist fight via email for a few weeks to get a refund only to be slapped with a $15 restocking fee - a RESTOCKING FEE ON SHOES THAT WEREN’T IN STOCK! I will never buy from this company again and unfortunately their poor business practices will be what put them out of business. They’re cute shoes but not worth the price or the headache. I’ve purchased cheaper “luxury” shoes that were more comfortable and had killer customer service that offered to send me a second pair so I could try them both on and return the ones I didn’t need…. I’ll stick with them and leave this terrible shoe company at goodwill.
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