Very disappointed. Lots of issues included delayed delivery, poor response times and very off sizing…I was excited about these shoes but from deliberate to fit to customer service, this has been a negative experience and not worth the shoes. I order three pair in different styles for a trip. The first pair arrived late which happened to be after the trip. That was ok but the when i tried on the shoes (i ordered based on their online sizing tool), the shoes were enormous on my feet. Immediately reached out to customer service and they said that i could return them and why dont they adjust the size for the next pair that hadn’t shipped yet. Sounded great but when i tried to use the online return portal, it didnt recognize the order number. I reached out to customer service but didnt hear back for several days. They just instructed me to do it again. Meanwhile, the 2nd pair arrived and were extremely small. I’m not saying both of these pairs of shoes were a little off in sizing, they are EXTREMELY off in sizing. Back with customer service and we have gone around and around that the online portal doesnt work. at one point they acknowledged this AND then told me to try again only for it not to work again and now they are saying i am outside of my return window. I WOULD NOT RECOMMEND the SHOES or the COMPANY to anyone i care about.
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