The white sneakers delivered to me were missing a leather piece on the interior of the back of the shoe (heel). Contacted the customer support to ask if that was intentional or not, and how I could replace the shoe; it took them days to get back to me and they completely disregarded the first part of the question. Note that this is the second time that I ordered the same shoe, and my first pair as well as their pics on the website do not have a missing leather piece at the heel!I failed to return the shoes on time because my shoes were in a travel bag that Lufthansa lost and I haven’t received yet.
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