I had a very bad experience! It started off great, until I was informed that the dress I bought was made to order, not ready to ship. The website did not make that clear at any point and was incredibly misleading. They also failed to note in the refund section that not all of my money would be refunded, due to ‘charges’ From that moment, I struggled to get my money back from them. Emails took days to be responded to, the deduction of fees from my refund wasn’t previously stated on the website, the 15-20 working day refund period was ridiculously long to start with, but then there was a ‘delay’ and it went on even longer. I wasn’t informed of the delay until I emailed again to chase it up. The communication wasn’t good enough, the descriptions on the website are not good enough and the time frame for refunds is absolutely not good enough. I strongly encourage people NOT to buy from them online.
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