I bought a pair of heeled boots a few weeks ago. The delivery took longer than expected, but a customer service representative assured me they would arrive soon and was very helpful. I received them today (15/11/25) and wore them for a couple of hours before the heel broke. I also noticed the front is scuffed and the material is worn. I was willing to overlook their appearance, but now I'm very upset and hope to receive a full refund after hearing back from support.
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