Avoid avoid avoid.Ordered beginning of December - Stroller frame, strawberry stroller cover, strawberry changing mat/bag to fit on stroller, pointelle pj’s for a Dinkum I sourced elsewhere. Did not dispatch, no update. Two weeks later (!!!) received an email saying ‘sorry there has been a stock error’, cancelled the stroller & said ‘hope you’re not too disappointed’. The other items were to match the stroller of course I’m disappointed - Meanwhile, strollers were still available on the website!! After several emails chasing them for days, I left an angry voicemail & they finally got back to me. They discounted a rainbow stroller & got my two orders sent out - this is where I should have cut my losses & not spent any further money buying another stroller. We were on hol 19th-26th December, the presents were supposed to be taken with us. We arrived home to the parcels, late on the 26th I was prepping my daughter’s faux Christmas morning, opened the stroller - it was broken and also looks used. Like other people have said, bad quality, insufficient packaging. A week on and still no reply for my request to return for a refund. Very sad I couldn’t gift my daughter her main present. I’ve also asked to return the strawberry seat cover as it’s entirely useless to me without a stroller to put it on. The customer service is absolutely shocking. I’m not holding out hope I’ll even get my refund for the broken toy judging by the other reviews. There’s been a stream of one star reviews with specific issues, mainly UK - then in the middle there’s two 5* reviews written by Australians not even talking about an order, saying Olli Ella must be going through some growing pains etc and they’ll still support them - It’s quite obvious these are fake reviews due to the situation they’re currently in. They’re destroying their brand.
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Olli Ella, sustainably made children's products, toys and baskets. Olli Ella uses natural materials, with a focus on craftsmanship and ethical production.
