Review Time
I placed a big order in november, during black friday. Most items were for my daugther's birthday in january. Due to the huge amount of orders, the company informed us via email that there was a big delay in shipping. Thus, my order arrived on december 24th. I wa not in a hurry so i didn't mind the delay. However, they were two additional items missing in there, and i was informed of only one item that was missing (so three in total) and for which i received a refund. While i waited, i was in touch with the customer service which was really helpful. But when i received the incomplete parcel, i sent them another email and i was left with no answer from december 24th to january 12th.
On that day, they finally anwered me and their response was not only sincerely honest and apologetic but also kind because they added another refund of the total shipping cost.
If i give 4 stars it's because i feel olli ella is really a great great brand, the products are AMAZING, good quality, incredibly cute, and because the person on the other side of the computer is human and kind, despite the amount of time it took to answer but i truly feel it was because of the whole black friday debacle that took them by surprise.
I love the toys, the quality is super, and my daughter’s dozy has quickly become her toy of comfort. Customer service has also been great after I made an error with my order, cannot recommend enough 🩷
Beautifully made toys and outstanding customer service. I have ordered with Olli Ella 6 times over the last year and have never been disappointed. Any issues are quickly to be resolved and the communication is so refreshing. I will continue to support Olli Ella and will recommend to friends and family. I have purchased for my daughter as well as gifts for her friends. Our favourite is Petal who strolls around in her purple fairy outfit in a rainbow stroller and matching changing bag. 10/10 in every area.
I was so impressed with the customer service I received—over and above all expectations. I have shared my experience with several people. I could not be more impressed and will recommend Ollie Ella every chance I get. Charles was kind and empathetic. He provided outstanding customer care. He represents you well. 5 stars plus!Big fan,Jean
Unfortunately, a few items were out of stock (which honestly just shows how loved and popular they are!), but the team were so kind and patient, helping me choose perfect replacements.Everything was shipped super quickly and arrived in England within just a few days, amazing service!The prams are absolutely beautiful and come in the sweetest carry-case bags, and the babies… oh my goodness, they are just TOO cute 😍 I got an Ozzie and a Leo and I’m already obsessed. I genuinely cannot wait to add more to our collection because the quality is just outstanding.Please don't be put off by the reviews from my experience, the fillfment issues is something they are striving to fix, you can truly feel the love, care, and thought that goes into every single product. This brand has such a special community, and every interaction I had via email and Instagram was so warm, kind, and helpful. It honestly feels like more than just a business, it feels like people who really care.I couldn’t recommend this brand enough if you’re looking for something unique, beautiful, and made with real heart. Absolutely in love ♥️
2 weeks after order and no sign of my order. I contact them and they tell me 2 of the items are out of stock. When was I going to be informed of that? They then asked would I like the rest of the items? Could they not have been sent out 2 weeks ago? So I’ve replied but nothing from customer service so far. Be warned, you’ll be waiting for an order that might not ever arrive and they may not contact you to tell you that!
Avoid avoid avoid.Ordered beginning of December - Stroller frame, strawberry stroller cover, strawberry changing mat/bag to fit on stroller, pointelle pj’s for a Dinkum I sourced elsewhere. Did not dispatch, no update. Two weeks later (!!!) received an email saying ‘sorry there has been a stock error’, cancelled the stroller & said ‘hope you’re not too disappointed’. The other items were to match the stroller of course I’m disappointed - Meanwhile, strollers were still available on the website!! After several emails chasing them for days, I left an angry voicemail & they finally got back to me. They discounted a rainbow stroller & got my two orders sent out - this is where I should have cut my losses & not spent any further money buying another stroller. We were on hol 19th-26th December, the presents were supposed to be taken with us. We arrived home to the parcels, late on the 26th I was prepping my daughter’s faux Christmas morning, opened the stroller - it was broken and also looks used. Like other people have said, bad quality, insufficient packaging. A week on and still no reply for my request to return for a refund. Very sad I couldn’t gift my daughter her main present. I’ve also asked to return the strawberry seat cover as it’s entirely useless to me without a stroller to put it on. The customer service is absolutely shocking. I’m not holding out hope I’ll even get my refund for the broken toy judging by the other reviews. There’s been a stream of one star reviews with specific issues, mainly UK - then in the middle there’s two 5* reviews written by Australians not even talking about an order, saying Olli Ella must be going through some growing pains etc and they’ll still support them - It’s quite obvious these are fake reviews due to the situation they’re currently in. They’re destroying their brand.
Bought a Dinkum Dog for xmas. Opened the box and one leg was completely off. My two year old couldn't comprehend it. Stockist passed our complaint to Olli Ella, who told us to go back to the stockist. The dog is badly made. Cheap joints and inflated RRP. No one is helping us resolve the situation. We'll never buy from Olli Ella again.
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Olli Ella, sustainably made children's products, toys and baskets. Olli Ella uses natural materials, with a focus on craftsmanship and ethical production.
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