I placed a big order in november, during black friday. Most items were for my daugther's birthday in january. Due to the huge amount of orders, the company informed us via email that there was a big delay in shipping. Thus, my order arrived on december 24th. I wa not in a hurry so i didn't mind the delay. However, they were two additional items missing in there, and i was informed of only one item that was missing (so three in total) and for which i received a refund. While i waited, i was in touch with the customer service which was really helpful. But when i received the incomplete parcel, i sent them another email and i was left with no answer from december 24th to january 12th.
On that day, they finally anwered me and their response was not only sincerely honest and apologetic but also kind because they added another refund of the total shipping cost.
If i give 4 stars it's because i feel olli ella is really a great great brand, the products are AMAZING, good quality, incredibly cute, and because the person on the other side of the computer is human and kind, despite the amount of time it took to answer but i truly feel it was because of the whole black friday debacle that took them by surprise.
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Olli Ella, sustainably made children's products, toys and baskets. Olli Ella uses natural materials, with a focus on craftsmanship and ethical production.
