Review Time
This is a highly questionable operation. Their entire approach is to onboard you quickly without providing crucial details about long-term fees. They emphasize that there is "no contract" and that it's "month to month", yet they conceal the fact that if you wish to opt out of their services within 12 months, you still must pay for the remaining period to regain control of your site. They transfer your site to their platform, and if you decide to terminate services early, you have to buy back access. This information is kept hidden. My onboarding representative was unprofessional and dismissive, and whenever I inquired about specific costs, she avoided the questions and became condescending. I requested that all terms be put in writing as I discovered more hidden fees during the call. She agreed in a sarcastic manner, yet I never received any follow-up. This feels like a bait-and-switch tactic; they aim to hook you and then trap you for 12 months, making it difficult to leave their platform. You can find similar SEO services at a lower cost, as they often hire overseas contractors. While they do offer some decent website analysis tools, their claims about the "no contract" policy are misleading. If you can't exit without full payment before the 12-month mark, that's effectively a contract.
This is a very scammy operation. Their whole process is to onboard you asap without giving you very important specifics about your long term fees. They make sure to tell you there is "no contract" and that it's "month to month", but they HIDE the fact that if you want to opt out of their services in under 12 months you STILL HAVE TO PAY THEM FOR THE REMAINING 12 MONTH PERIOD in order to get back control / access to your site. They move your site to THEIR platform and then YOU HAVE TO BUY BACK CONTROL OF IT IF YOU TERMINATE SERVICES IN UNDER 12 MONTHS. They make sure to keep this info well concealed. My onboard rep was rude and impatient and any time I asked for specifics about cost she dodged and became condescending. I asked her to put all terms in writing because I was finding more and more hidden fees and info as the call went on and I asked for more specific details. She agreed to do so in a snide way and of course I never heard from them again. This is a total bait-and-switch, they just want to get you on the hook and then lock you in for 12 months so you can't leave their platform . It's basically a digital extortion operation. You can get all of these SEO services much cheaper, they are just going to hire overseas contractors anyway. They do have some good website analysis tools but they are lying about the "no contract" clause. If you CAN'T GET OUT OF FULL PAYMENT BEFORE A 12 MONTH PERIOD, THAT'S THE SAME AS A CONTRACT.
I would give 0 stars if I could. Poor client relations, could not take a hint on when I was done. Tried several times to politly say it was not a good time but she just kept on trying to schedule a follow up when I had free time..... Free time what is that? During our teams call she proceeded to make a smart remark about me lookimg at my phone while trying to run a business. I tried to be polite and tell her several times that I could listen to the pitch but I was also working. She emphasized she needed my undivided attention. As a business owner undivided attenition is nearly impossible. She spent more time talking about the time I could or couldnt give her as opposed to just getting through the sales pitch. She offically turned any ounce of interest I may have had in switching marketing companies in to Im just done having this converse with a def not going to happen. As I was looking for a place to leave a review her words of how to maximize the use of my 5 star google reviews echoed in my head as I see their 2 star rating. I would highly suggest some customer relation and sales training to this person.
This is my first time interacting with an internet marketing company so I was unsure of what to expect. Thankfully my representative, Tommy, has been very hands on and is always a call away. That has helped me find confidence in what they do for my business.
WAS a paid client ... Pro's: All are/speak fluent English. A "few" of the initial people actually know SEO and the workings. They generally know the industry and admittedly many “tweaks” that most of us didn’t realize or know about. Yes there is usually always at least 1 person to reach/contact. Yes, they are pleasant and personable to speak with…Cons: The "on-boarders" and even the Acct Mgr's (?) know the Process very well, but NOT the content. (You must know your industry!) You have to give your industry insight and knowledge for corrections. Their "developers" are overseas! (we believe) They Yes, they built the overall shell of a site, with basic content. WE wound up giving them most of the information and corrections to do. AND, we found soooo many seo or Optimizations that needed to happen. (thought THEY were supposed to know this stuff!?) They would NOT do any other services or processes (manage the Google acct, FaceBk postings, etc) until the site was launched! (huh!?) Because of their delays (and some of ours), 2 MONTHS later, they launched the site, on an Alternate domain!!! Then they wouldn’t remove it (taking away from our original one) They wouldn’t load the site to a different Server (provided by our Host and domain provider, Go Dddy)… so it has become a nightmare or back-and-forth and legal accusations.Like most, they are very slick and convincing. We just didn't keep up with the times/content over the years so finally decided to "again" try a Marketing company. They do know the industry and if you don't know anything about the internet, how it works, seo or at least the Basics of "tweaking" things ... you'll think they are wonderful! lolol But, like most others... they trap you with trying to use THEIR domain (and hosting!), OR leaving up an alternate site (with the same Company/service name) on a similar Domain, that takes away from yours!!! If you don’t know about the inet or website/marketing in general, you can get a basic package from them and probably be fine. BUT, if you know what your doing (at least SOMEwhat) then … stay away as, like most others, they will try to trap you! In the end, their “product” is not the best, but of course satisfactory for most basic users.
One of the worst experiences I've had with a company. They feed you a big line of shit to get you to fall,our phone number has been wrong for 3 months among other things on our website. Getting them to talk with you and get changes made is a joke. We have been told lie after lie. Now they didn't fail to take money out of my account every month, without ever doing what they said. I have no use for a company that is just after your money, so if you have money to throw away, by all means get with this company. They will gladly take your money but don't expect nothing in return. No telling how much business we have lost because of our number being wrong. I could go on but i think I've said enough. Thank you for screwing us out of our money.
This company will never improve they're a bunch of used car salesmen selling new cars they call you and call you and call you and call you and promise you the world they take your money and do absolutely nothing thank God I canceled my credit cards as for 5 months they try to take money off my cards but they got me once never again do yourself a favor and stay far away from these people most un honest people you will ever meet total scumbags
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