A great response to warranty claim. Six months ago while in Hawaii I purchased a pair of Olukai sandals. I recently noticed they had begin to show some stress cracks. I submitted a claim via email and a day later received a response. I was asked to submit some details of the claim and some photos. The very next day I received a response from Olukai stating they were authorizing a new pair of sandals or if I preferred a different syle as long as the cost was the same. I chose a different sandal which cost more than the original - and stated I would pay the difference. The next day I received a message from Olukai saying the sandals would be sent out - and that I would receive a one time courtesy for the cost difference. Wow! Their quick response and going beyond what they had to do was / is amazing. Mahalo..
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OluKai started as a different approach to a footwear company. We wanted to create footwear that combines durability for the waterman, ocean lifestyle, and a brand that has strong values and roots with style, comfort, and craftsmanship.
