Regrettably, I didn't look at the reviews prior to scheduling an appointment. I had more knowledge about my fireplace than the technician they sent, who seemed completely uninformed. He installed the glass incorrectly and suggested gluing it back when he couldn't secure it. I ended up figuring it out myself. After agreeing to the $69 'inspection', he attempted to charge me $125 for cleaning. This feels like a total scam.
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