Technician promised more than he delivered. Women and seniors beware.Pros:1. This was the only company that responded to my inquiry about replacing garage door springs.2. Technician (Joseph) came out that day for an estimate. Ultimately, replacing 70 year old door was more cost effective than repairing it.3. Technician scheduled the replacement for a day and time that was ideal for my availability.4. Estimate included moving things out of and back into the garage to create room to work.5. Estimate included hauling away the old door.CONS:1. Technician did not provide a written service contract. Assured me the company would send a receipt via email or mail, "whatever you want." Still no receipt.2. Technician was a no-show on day of replacement. Joseph's company name doesn't turn up on web searches.3. Discovered that the phone number on the Olympus company website doesn't work. However, an employee replied promptly to a message sent via their scheduling tool. (Pro: The emailed message included a working phone number.)4. Technician phoned to reschedule for the next day (not convenient with my work schedule) claiming that he needed to send TWO guys to do the job. 5. Technician said they would arrive by 9:30am. No show again. Called company. Technician called and said he had promised arrival by 11am. (This 3-hour job now would not be completed before I left for work.)6. Only ONE installer (Mike) arrived. My son and I helped move things out of the garage.7. Door was installed by 12:30pm. However, he left everything in the driveway for us to put away.8. Installer refused to remove old door at that time and promised to return between 5-7pm to remove it. NO SHOW.9. Multiple calls and emails to company over the next three days. Company said haul-away is usually an additional charge but backed down when I told the rep that it had been included in the total charge.10. Technician called to tell me, "don't worry, we'll take care of it." Multiple calls later, old door was still leaning against the house and rusty metal parts were still on the ground. I finally put those parts in my recycling can.A week later, Joseph and Mike are still no-shows for removing the old door. Olympus only says they'll "contact the technician." And I (60+yo woman) am left to deal with their refusal to complete the job.
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