Review Time
BS company.. advertise 24x7 emergency service - mom called them Friday cuz garage door not working.. they wanted 1500$ to replace springs, cables, rollers on a single small garage door.. No testing first of the actual problem (just replace everything). And $1500 is about double for 'high' price plus an emergency fee. On pushing tech finally came down to 1k to do rollers/springs and cables. Door was used one time and it's broken again (goes down most of the way and then pops back up).. And now that it's warranty they don't have time to visit (and are trying to blame the sensor). And if you want to complain, they have no global google map or facebook location.
BS company.. advertise 24x7 emergency service - mom called them Friday cuz garage door not working.. they wanted 1500$ to replace springs, cables, rollers on a single small garage door.. No testing first of the actual problem (just replace everything). And $1500 is about double for 'high' price plus an emergency fee. On pushing tech finally came down to 1k to do rollers/springs and cables. Door was used one time and it's broken again (goes down most of the way and then pops back up).. And now that it's warranty they don't have time to visit (and are trying to blame the sensor). And if you want to complain, they have no global google map or facebook location.
Technician promised more than he delivered. Women and seniors beware.Pros:1. This was the only company that responded to my inquiry about replacing garage door springs.2. Technician (Joseph) came out that day for an estimate. Ultimately, replacing 70 year old door was more cost effective than repairing it.3. Technician scheduled the replacement for a day and time that was ideal for my availability.4. Estimate included moving things out of and back into the garage to create room to work.5. Estimate included hauling away the old door.CONS:1. Technician did not provide a written service contract. Assured me the company would send a receipt via email or mail, "whatever you want." Still no receipt.2. Technician was a no-show on day of replacement. Joseph's company name doesn't turn up on web searches.3. Discovered that the phone number on the Olympus company website doesn't work. However, an employee replied promptly to a message sent via their scheduling tool. (Pro: The emailed message included a working phone number.)4. Technician phoned to reschedule for the next day (not convenient with my work schedule) claiming that he needed to send TWO guys to do the job. 5. Technician said they would arrive by 9:30am. No show again. Called company. Technician called and said he had promised arrival by 11am. (This 3-hour job now would not be completed before I left for work.)6. Only ONE installer (Mike) arrived. My son and I helped move things out of the garage.7. Door was installed by 12:30pm. However, he left everything in the driveway for us to put away.8. Installer refused to remove old door at that time and promised to return between 5-7pm to remove it. NO SHOW.9. Multiple calls and emails to company over the next three days. Company said haul-away is usually an additional charge but backed down when I told the rep that it had been included in the total charge.10. Technician called to tell me, "don't worry, we'll take care of it." Multiple calls later, old door was still leaning against the house and rusty metal parts were still on the ground. I finally put those parts in my recycling can.A week later, Joseph and Mike are still no-shows for removing the old door. Olympus only says they'll "contact the technician." And I (60+yo woman) am left to deal with their refusal to complete the job.
Torsion spring broke. Wound up in a sticky situation whereby I could not raise my 2 car garage door. My neighbor and I tried to raise the door but to no avail. My door is wood covered in aluminum. Called Olympus and a man named Matt arrived in less than an hour. quoted me 375.00 for service call plus parts. Thinking 375.00 was fair since I was in a predicament and he arrived quickly I thought I should proceed. I then asked how much for parts. His reply was "Not Much". When he finished he charged me 900.00! I asked why parts were so expensive. His reply was they only use the very highest quality springs. Feeling better about getting out of an emergency I paid the man. I asked for his card. He did not have one. Asked for a receipt. Did not have one. Had to call main office TWICE to get my invoice. After doing some research I found my springs online for 135.00!! He charged me 525.00! Buyers Beware!!!!
When their subcontractor, John, came to my house, he took a quick look at the garage door job and quoted an astronomical price. When I said we would think about it, he then tried to verbally bully me into accepting the price and having him start the work immediately. I, again, turned him down. He then yelled that I was wasting his time and that I needed to pay for the estimate visit. I refused, (it was a free estimate) and told him to leave the property, that he was officially tresspassing. John was furious, showing it openly. I proceeded to go back into my home and locked the doors. Verbal abuse will not be tolerated. He was lucky I didn't call the police.
Found this company online, they send two guys( they told they are Israeli but they are definitely not) from 317 Garage. They didn’t give a quote and started to work on our garage door spring. Were trying to add more unnecessary things to existing job. I watched them work closely, they are not professionals at all. Paid at least half more than it should cost. Glad that I was home or they would try to bill my wife much more. No guarantee, they left a useless piece of paper with a company name, no address, nothing.
Contacted Olympus, which appeared to be a local company. They sent someone from 317 Garage. Learned Olympus is based out of CA and 317 is based out of GA. Was told Olympus services IL, IN, and WI. Worker showed up with a Tacoma truck that had Iowa license plates. Was charged for unnecessary repairs at inflated prices, and we also have a new issue--a gap around and at the bottom of our door. Was charged almost $3,000, a 5% credit card fee (cash was the only other option) and a small fee to text me the card receipt. He requested my Driver's License in exchange for the work order, which I refused---finally he gave it to me after I threatened to call the police. He refused any proof of being licensed, bonded, insured, which website claims. Man identified himself as "Daniel Much," which is likely a fake name. At one point, he'd left to get a part, during which time I contacted Olympus with questions as I was growing suspicious and was hung up on... Fraud report filed, police contacted.
Attention:Do not do business with this company. They are a complete scam.In April, we hired them to repair our garage door. After the technician left, we discovered that our deep freezer had been turned off, resulting in the loss of all the meat we had stored. To make matters worse, the garage door was never fixed.We made multiple calls requesting that they return to complete the repair, but they never responded. The only time they replied was when my bank reached out after I disputed the charge. Despite that, the company never contacted us directly, never came back to fix the issue, and I did not receive a refund.This business is dishonest and unprofessional. Save yourself the trouble—do not use this company.
STAY AWAY FROM OLYMPUS GARAGE AND GATESOn March 31, 2025, I paid a $1,350 deposit through a one-page payment link (with no terms or conditions shown) for a garage screen door installation. I canceled the order 14 hours later on April 1, 2025, at 8:15 AM.Despite the cancellation, Olympus refused to return my deposit. When I disputed the charge through Capital One, they initially credited me back, but then reversed the refund after Olympus submitted a false 5-page document that included terms I had never seen and a fabricated claim that they had “completed the job to my satisfaction.” No work was done at all.Capital One is now telling me I need proof that Olympus accepted the cancellation. Olympus claims they don’t have the money and blames the bank, while still refusing to issue a refund.Bottom line: I paid, canceled quickly, received nothing, and am still out $1,350. Be very cautious — in my experience, this business is not transparent and does not honor cancellations fairly.
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