Torsion spring broke. Wound up in a sticky situation whereby I could not raise my 2 car garage door. My neighbor and I tried to raise the door but to no avail. My door is wood covered in aluminum. Called Olympus and a man named Matt arrived in less than an hour. quoted me 375.00 for service call plus parts. Thinking 375.00 was fair since I was in a predicament and he arrived quickly I thought I should proceed. I then asked how much for parts. His reply was "Not Much". When he finished he charged me 900.00! I asked why parts were so expensive. His reply was they only use the very highest quality springs. Feeling better about getting out of an emergency I paid the man. I asked for his card. He did not have one. Asked for a receipt. Did not have one. Had to call main office TWICE to get my invoice. After doing some research I found my springs online for 135.00!! He charged me 525.00! Buyers Beware!!!!
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