omanair.com

Terrible Experience with the Airline

I traveled with the airline in November 2025, experiencing both business class and economy. This was, without a doubt, the most disappointing airline experience I've ever encountered. Business Class – Outbound
The initial flight was delayed by 2.5 hours due to de-icing, which can happen, and I can accept that. However, I had specifically paid for lounge access for the transfer, and due to the delay, I had to rush to the connecting flight, rendering the lounge access useless. Once on board, the situation deteriorated: • Almost nothing from the business class menu was available; only chicken with rice. • No “any time dining” – just one meal service shortly after takeoff. • No breakfast service, despite it being listed on the printed menu. • No amenity kit as they claimed they “ran out”. • No turndown service. • No pyjamas, which are typically provided in business class. In summary: I paid for a full business class experience but received a bare-bones version that was not worth the cost. Aircraft Change & Economy Seat Issues
When I booked, both long-haul flights were supposed to be on a Dreamliner, offering decent space in economy. A week before departure, they changed the Muscat – Bangkok flight to a smaller aircraft with significantly tighter seating.
For someone who is 1.88m tall, this was uncomfortable. Comfort is crucial, and the airline failed completely. Chaotic Schedule Change Before Return Flight
Two days before our return flight, the airline notified us that the BKK departure would be three hours later, making our connection in Muscat impossible. I contacted the airline. They informed me they would rebook us for the day prior. The next day, nothing had changed. When I called again, they suddenly claimed the schedule “had always been like this” and insisted I must have made a mistake. They refused to assist with rebooking. The booking platform, where I purchased the tickets, eventually resolved the issue, but we lost an entire day of vacation due to the airline’s incompetence and denial. Paid for an Extra Seat – It Was Given Away
Because I needed more legroom and all extra-legroom seats were taken, I purchased three seats instead of two for the return flight. It cost me €100 per segment, totaling €200. I received official confirmation. At the airport, they simply reassigned my extra seat to someone else, citing that the flight was full. No space, no comfort, no empty seat – and no automatic refund. Now I have to chase after my own money via email. Summary: • A business class experience that fails to deliver on its promises (food, service, amenities). • Last-minute aircraft downgrade to tighter, uncomfortable economy seating. • Schedule changes managed with no accountability and blame shifted to the customer. • Extra seat purchased and confirmed, then reassigned to someone else without compensation. Conclusion:
I have never encountered an airline this unreliable and inconsistent.

Date of experience: Dec 07, 2025