Review Time
I have a problem caused by Oman Air. They cancelled a flight from Phuket to Oman. My travel agent reimbursed via my insurance policy, The connecting flight to the UK from Muscat was not cancelled immediately by Oman Air. I had no option but to cancelled this flight myself as there were no other connecting flights. I did this on 5th December and to date they have not reimbursed the travel agent. The travel agent suggested that I claim directly from Oman Air as they had now cancelled WY 103 themselves. I did submit a claim online but I have had no response. I tried emailing them and they said that it was not their problem. When I looked at Reviews for Oman Air they often do not refund passengers money in a timely manner.
I am getting increasingly frustrated with Companies like Oman Air who think that they are above the law. In English Law there is the concept of Frustration, this arises when an agreement becomes unenforceable due to circumstances beyond their control. If a flight has to be cancelled by Oman Air then they should not hang on to a customers money and refund it. Oman Air cancelled a flight of their own volition making the connecting Oman Flight impossible to make. They have since cancelled the second flight. I was refunded by Kiwi for the first flight but I should have also received a refund for the second flight from them. I have tried contacting Oman Air and I have had no responses.
Still waiting for an acknowledgement of my original complaint made in November 2025 where they ripped me off for over £3000 . Judging by the 81% 1 star reviews on here this airline is running a racket and the staff working there are complicit .
They continue to advertise on X as an airline offering a high standard of service. If you feel strongly enough to leave a review here please also leave your comments on @omanair (X) and hopefully other potential passengers can avoid losing their money to these crooks
I had booked a flight from Kula Lumpur to the UK with Kiwi. I ended up being routed via Phuket to Oman and then from Oman to the UK. The latter two flights were with Oman Air and were lined having the same flight prefix. Oman Air cancelled my flight from Phuket to Oman and I received an automatic insurance pay out from Kiwi. The second flight remained live but was subsequently cancelled by Oman.
As I was unable to connect with this flight I had no other option but to cancel the flight and I booked a direct flight with Expedia to the UK from Phuket. My cancellation was on 5th December, to date Oman have not refunded me anything and they should have done this by 29th December.
On Kiwi's advice I requested a refund directly from Oman but again no response. I had no choice in selecting Oman Air and given the adverse reviews I would have not touched them with a barge pole. My biggest mistake was using Kiwi in the first place, being given Oman flights was collateral damage.
I flew at the end of January 2026 from Munich to Muscat and Muscat to Bangkok then in the middle of February back from Bangkok through Muscat to Amsterdam. Everything was perfect. Good, free meal, drinks, blanket, pillow. Great entertainment.
This was by far the worst airline experience I have ever had.
Our journey from Germany to India (Hannover–Munich–Muscat–Kochi), booked directly via Oman Air for 6 December, turned into a series of serious failures.
The Munich–Muscat flight was delayed and then cancelled due to Oman Air, forcing us to stay overnight in Munich. While a hotel was provided, no transport was arranged, so we had to pay taxi costs ourselves. We were rebooked only the next day.
After arriving in Muscat, there were no onward flights available for two full days. We finally reached Kochi on 9 December at 02:15 AM, more than 72 hours later than originally scheduled.
When we arrived, our checked baggage did not. A baggage report was filed immediately, but despite sending multiple emails, we received no response at all from Oman Air. Our luggage was delivered only after 8 days, during which we had to buy essential items ourselves.
Because the journey originated in Germany, it falls under EU Regulation EC 261/2004. We submitted a formal complaint with all documents and receipts on 27 December. To this day, we have received no reply, no acknowledgement, and no resolution.
Unfortunately, our return journey in January was also with Oman Air and involved further delays, ticketing issues after a schedule change, and completely unhelpful customer service despite calling multiple times overnight.
This was not one isolated incident but repeated operational failures combined with a total lack of communication and accountability.
I would strongly advise anyone to think twice before booking with Oman Air, especially if something goes wrong.
We flew Business Class on Oman Air WY101 (MCT–LHR) on January 30, and the in-flight dining service was a complete failure.
After takeoff, when meal orders were taken, we clearly requested to have our meals served later before landing and placed a full order for both passengers. The cabin attendant acknowledged this and took notes.
However, by one hour before landing, no meal had been served. When we asked, we were told that our meals had not been prepared at all. We were then offered only items that could be served immediately, which ended up being appetizers only. No main course, no dessert, and no time to properly enjoy the food.
This completely ruined the onboard dining experience. We chose Oman Air partly because it promotes the “Dine Anytime” concept, so this level of failure in Business Class is unacceptable.
We also sent this feedback directly to Oman Air by email. As expected, we received no response at all.
This experience seriously damaged our impression of Oman Air. We regret choosing this flight and will not fly with Oman Air again, nor recommend it to others.
Good Morning,
I have reached out to the airline, the airport, and local authorities, but have received no responses. I flew from one city to another on the 17th of December. While in the lounge, I was informed that one of my bags needed inspection. I went behind the scenes to check on it, only to find out it was a package I had previously cleared to take with me. They informed me that I could not travel with it due to its contents and that it needed to go via air freight.
I had a solution since a friend lives nearby and could pick it up. The airport representative arranged for him to collect it the next day, but after waiting for over three hours, he was told it was no longer there, suggesting it was stolen.
Despite multiple complaints sent to airline contacts, I have received no acknowledgment, which reflects poorly on the service and authorities. This experience has left me extremely frustrated, especially since I travel frequently with this airline. I now have serious doubts about using their services again. If they had at least acknowledged my complaint, it would have been less aggravating. Fellow travelers, be cautious and consider flying with another carrier.
While booking online, the website automatically added optional extras like priority check-in without my selection. When I tried to remove these extras, I found that the fare option with 20kg checked baggage was removed without any clear warning. I completed the booking believing that checked baggage would be included, as is standard for long-haul international flights. It was only after finalizing the ticket that I realized there was no checked baggage allowance. When I reached out to customer service, I was told the ticket is non-refundable and that adding checked baggage would cost more than the original fare, which seems unreasonable. This issue arose from a misleading booking interface, not from my own choices. According to consumer law, clear and prominent information must be provided before entering a contract. The lack of disclosure regarding checked baggage is a failure of this standard. I formally request that the company: Adds a 20kg checked baggage allowance for both outbound and return flights at no extra cost; or Offers a reasonable alternative that aligns with what a typical consumer would expect. If this issue is not resolved fairly and quickly, I will have to escalate it through my payment provider and pursue further action through consumer protection channels. I hope the company will address this concern promptly.
I traveled with the airline in November 2025, experiencing both business class and economy. This was, without a doubt, the most disappointing airline experience I've ever encountered. Business Class – Outbound
The initial flight was delayed by 2.5 hours due to de-icing, which can happen, and I can accept that. However, I had specifically paid for lounge access for the transfer, and due to the delay, I had to rush to the connecting flight, rendering the lounge access useless. Once on board, the situation deteriorated: • Almost nothing from the business class menu was available; only chicken with rice. • No “any time dining” – just one meal service shortly after takeoff. • No breakfast service, despite it being listed on the printed menu. • No amenity kit as they claimed they “ran out”. • No turndown service. • No pyjamas, which are typically provided in business class. In summary: I paid for a full business class experience but received a bare-bones version that was not worth the cost. Aircraft Change & Economy Seat Issues
When I booked, both long-haul flights were supposed to be on a Dreamliner, offering decent space in economy. A week before departure, they changed the Muscat – Bangkok flight to a smaller aircraft with significantly tighter seating.
For someone who is 1.88m tall, this was uncomfortable. Comfort is crucial, and the airline failed completely. Chaotic Schedule Change Before Return Flight
Two days before our return flight, the airline notified us that the BKK departure would be three hours later, making our connection in Muscat impossible. I contacted the airline. They informed me they would rebook us for the day prior. The next day, nothing had changed. When I called again, they suddenly claimed the schedule “had always been like this” and insisted I must have made a mistake. They refused to assist with rebooking. The booking platform, where I purchased the tickets, eventually resolved the issue, but we lost an entire day of vacation due to the airline’s incompetence and denial. Paid for an Extra Seat – It Was Given Away
Because I needed more legroom and all extra-legroom seats were taken, I purchased three seats instead of two for the return flight. It cost me €100 per segment, totaling €200. I received official confirmation. At the airport, they simply reassigned my extra seat to someone else, citing that the flight was full. No space, no comfort, no empty seat – and no automatic refund. Now I have to chase after my own money via email. Summary: • A business class experience that fails to deliver on its promises (food, service, amenities). • Last-minute aircraft downgrade to tighter, uncomfortable economy seating. • Schedule changes managed with no accountability and blame shifted to the customer. • Extra seat purchased and confirmed, then reassigned to someone else without compensation. Conclusion:
I have never encountered an airline this unreliable and inconsistent.
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