While booking online, the website automatically added optional extras like priority check-in without my selection. When I tried to remove these extras, I found that the fare option with 20kg checked baggage was removed without any clear warning. I completed the booking believing that checked baggage would be included, as is standard for long-haul international flights. It was only after finalizing the ticket that I realized there was no checked baggage allowance. When I reached out to customer service, I was told the ticket is non-refundable and that adding checked baggage would cost more than the original fare, which seems unreasonable. This issue arose from a misleading booking interface, not from my own choices. According to consumer law, clear and prominent information must be provided before entering a contract. The lack of disclosure regarding checked baggage is a failure of this standard. I formally request that the company: Adds a 20kg checked baggage allowance for both outbound and return flights at no extra cost; or Offers a reasonable alternative that aligns with what a typical consumer would expect. If this issue is not resolved fairly and quickly, I will have to escalate it through my payment provider and pursue further action through consumer protection channels. I hope the company will address this concern promptly.
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