Good Morning,
I have reached out to the airline, the airport, and local authorities, but have received no responses. I flew from one city to another on the 17th of December. While in the lounge, I was informed that one of my bags needed inspection. I went behind the scenes to check on it, only to find out it was a package I had previously cleared to take with me. They informed me that I could not travel with it due to its contents and that it needed to go via air freight.
I had a solution since a friend lives nearby and could pick it up. The airport representative arranged for him to collect it the next day, but after waiting for over three hours, he was told it was no longer there, suggesting it was stolen.
Despite multiple complaints sent to airline contacts, I have received no acknowledgment, which reflects poorly on the service and authorities. This experience has left me extremely frustrated, especially since I travel frequently with this airline. I now have serious doubts about using their services again. If they had at least acknowledged my complaint, it would have been less aggravating. Fellow travelers, be cautious and consider flying with another carrier.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Oman Air, a world class luxury airlines that offers affordable,international flying experience to their passengers