We flew Business Class on Oman Air WY101 (MCT–LHR) on January 30, and the in-flight dining service was a complete failure.
After takeoff, when meal orders were taken, we clearly requested to have our meals served later before landing and placed a full order for both passengers. The cabin attendant acknowledged this and took notes.
However, by one hour before landing, no meal had been served. When we asked, we were told that our meals had not been prepared at all. We were then offered only items that could be served immediately, which ended up being appetizers only. No main course, no dessert, and no time to properly enjoy the food.
This completely ruined the onboard dining experience. We chose Oman Air partly because it promotes the “Dine Anytime” concept, so this level of failure in Business Class is unacceptable.
We also sent this feedback directly to Oman Air by email. As expected, we received no response at all.
This experience seriously damaged our impression of Oman Air. We regret choosing this flight and will not fly with Oman Air again, nor recommend it to others.
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