This was by far the worst airline experience I have ever had.
Our journey from Germany to India (Hannover–Munich–Muscat–Kochi), booked directly via Oman Air for 6 December, turned into a series of serious failures.
The Munich–Muscat flight was delayed and then cancelled due to Oman Air, forcing us to stay overnight in Munich. While a hotel was provided, no transport was arranged, so we had to pay taxi costs ourselves. We were rebooked only the next day.
After arriving in Muscat, there were no onward flights available for two full days. We finally reached Kochi on 9 December at 02:15 AM, more than 72 hours later than originally scheduled.
When we arrived, our checked baggage did not. A baggage report was filed immediately, but despite sending multiple emails, we received no response at all from Oman Air. Our luggage was delivered only after 8 days, during which we had to buy essential items ourselves.
Because the journey originated in Germany, it falls under EU Regulation EC 261/2004. We submitted a formal complaint with all documents and receipts on 27 December. To this day, we have received no reply, no acknowledgement, and no resolution.
Unfortunately, our return journey in January was also with Oman Air and involved further delays, ticketing issues after a schedule change, and completely unhelpful customer service despite calling multiple times overnight.
This was not one isolated incident but repeated operational failures combined with a total lack of communication and accountability.
I would strongly advise anyone to think twice before booking with Oman Air, especially if something goes wrong.
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