I had booked a flight from Kula Lumpur to the UK with Kiwi. I ended up being routed via Phuket to Oman and then from Oman to the UK. The latter two flights were with Oman Air and were lined having the same flight prefix. Oman Air cancelled my flight from Phuket to Oman and I received an automatic insurance pay out from Kiwi. The second flight remained live but was subsequently cancelled by Oman.
As I was unable to connect with this flight I had no other option but to cancel the flight and I booked a direct flight with Expedia to the UK from Phuket. My cancellation was on 5th December, to date Oman have not refunded me anything and they should have done this by 29th December.
On Kiwi's advice I requested a refund directly from Oman but again no response. I had no choice in selecting Oman Air and given the adverse reviews I would have not touched them with a barge pole. My biggest mistake was using Kiwi in the first place, being given Oman flights was collateral damage.
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