This was meant to be a lovely Christmas gift an Emmerdale Tour with a 4-star hotel stay. I booked through OMG Hotels and was told I’d get my vouchers two days before the trip. After several unanswered emails and lots of chasing, they finally arrived at the last minute.I called the Emmerdale Tour company, who said they’d never worked with OMG Hotels and advised me to be cautious. When the voucher finally came, I booked the tour myself out of pocket to make sure we didn’t miss out.OMG Hotels later told me the tour they’d arranged was for the wrong day, the day we were due to travel home. They offered an upgraded hotel to make up for it, but after everything, I didn’t trust them to get that right either. They also promised me a £60 refund for the tour, which I’ve still not received.Looking at Trustpilot, it seems this isn’t a one-off there’s a clear pattern in their reviews. Unreliable, unresponsive, and unprofessional. Book elsewhere, save your money.
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OMGhotels is a prominent provider of experience days, theatre breaks, hotel stays, attractions, dining getaways, and gift experiences. They offer a variety of gift experiences, including London breaks, overseas with a selection of theatre shows, hotel stays with attractions, and unique experiences. The website also showcases the latest trending hotel and attraction experiences, as well as hotel and restaurant dining options. OMGhotels aims to deliver customers a seamless booking process for special gifts and memorable experiences, providing vouchers that are valid for 24 months. The website also highlights their charitable contributions to organisations such as Macmillan Cancer Support and Alzheimer's Society. In summary, OMGhotels is recognised as a comprehensive destination for booking a diverse range of experiences and gifts, both within the UK and internationally.See more