Deceptive listing, non-existent route. I bought a bus ticket through a platform for a Bucharest–Izmail route that ultimately was non-existent. Although the ticket was issued and payment was processed, the service could not be rendered. After initiating a dispute through a payment service, the platform initially denied any accountability, stating they were merely an intermediary. Later, they acknowledged a technical glitch on their end and confirmed that a full refund could be processed, but only if I retracted the dispute first — which would forfeit buyer protection. The payment service initially rejected the claim as the platform provided the ticket PDF as 'proof of delivery', despite the service never having been available. This illustrates how misleading listings can still be considered 'delivered'. The entire experience was stressful, lengthy, and necessitated persistent follow-ups on my part. I strongly recommend that others verify routes and carriers thoroughly and exercise caution with tickets purchased through this platform for international bus travel.
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