Bought a ticket with the wrong date by mistake (totally on me). It was for the next day and I realized immediately, but I couldn’t make any changes or cancel it through the app. The app also didn’t have a clear way to contact customer service.
When I finally found the customer service email (no thanks to the app, but by googling around), I reached out and they said they couldn’t refund or change anything. After a couple of back and forth emails, they eventually told me it was due to the bus company’s policy and not because of them.
By that point, it was too late for me to contact the bus company myself. So in the end, I lost both my money and that chance because of poor customer service, which is also worth mentioning used passive aggressive language in their emails.
Awful experience. Never using this platform again. There’s nothing I can salvage from it. Even the ticket prices are ridiculous. Since I had to buy a new ticket because of this issue, I bought it in person at Bought a ticket with the wrong date by mistake (totally on me). It was for the next day and I realized immediately, but I couldn’t make any changes or cancel it through the app. The app also didn’t have a clear way to contact customer service.
When I finally found the customer service email (no thanks to the app, but by googling around), I reached out and they said they couldn’t refund or change anything. After a couple of back and forth emails, they eventually told me it was due to the bus company’s policy and not because of them.
By that point, it was too late for me to contact the bus company myself. So in the end, I lost both my money and that chance because of poor customer service, which is also worth mentioning used passive aggressive language in their emails.
Awful experience. Never using this platform again. There’s nothing I can salvage from it. Even the ticket prices are ridiculous. Since I had to buy a new ticket because of this issue, I bought it in person at the same terminal for the same bus, and it was way, way cheaper than through Omio. same terminal for the same bus, and it was cheaper than through Omio, not because of date but comparing the prices of them for that exactly same date and tjme with the one I was paying in person.
Claim your business profile now and gain access to all features and respond to customer reviews.
