I bought 5 tickets with Omio Flex, which guarantees a refund within 14 days. I cancelled on February 26th. It has been almost a month and I am still waiting for my money. Support agents (like Bwalya G) just give generic excuses like 'you are in a queue'. They even lied saying they 'collected data' on March 16th when the cancellation was weeks before. This is a breach of contract.
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