I’ve spent a significant amount on products and genuinely wish I hadn't. The quality does not match the claims, and the customer service is incredibly poor. Both of our auto door control panel housings broke within a year due to cheap materials. Despite following instructions, the company blamed us for 'misuse.' For a brand that charges premium prices, the quality feels subpar, and customer service is dismissive of genuine concerns. If you're thinking about buying, save your money; they tend to shift blame instead of addressing issues.
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We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
