Review Time
I ordered a new water dispenser for my chickens, but the delivery date has changed so frequently that I'm beginning to lose hope it will arrive. The prices are high, and there's an extra charge for delivery, which seems unreasonable given the long wait. I won't order again, as there are many other retailers offering similar quality with free shipping and better service. It's disappointing that I haven't received any updates on the delay after two months.
I ordered a new water dispenser for my chickens, but the delivery date has been changed so many times that I'm starting to think it won't arrive at all. The prices are quite high, and there's an extra delivery charge, which feels ridiculous given the delays. I won't be ordering again, as there are many other retailers offering similar quality with free shipping and better customer service. It's frustrating that I haven't received any updates about the delay even after two months.
When placing an order, I really wish they would provide realistic delivery times. It would be helpful if the site indicated when items are out of stock instead of giving a delivery date that keeps changing with no guarantees. I've been waiting five weeks for something ordered in mid-November that was supposed to arrive in ten days. The latest estimate is now January 2026 (not holding my breath). They should know when their suppliers are delivering. Poor stock management is unacceptable, especially when selling essential products.
Initially, I gave a low rating due to a delivery issue, but it seems they have made an effort to resolve it. My water feeder arrived today and is perfect in every way. I would have preferred stronger legs, but I'll see how it holds up over time. Thank you for addressing the delivery problem.
I've been a loyal customer, but this experience has really shaken my trust in the brand. I placed an order on July 27, 2025, expecting delivery in about three weeks. Now, as of December 7, 2025, the expected dispatch date is pushed to February 26, 2026. This delay has happened multiple times. It's frustrating to receive generic updates that don't accurately reflect my order's status. Communication has been poor, and customers are left to figure things out on their own. While delays can happen, a three-week delivery turning into a nine-month wait, combined with misleading information, is unacceptable. I still want the product, but I advise others to be cautious about relying on their delivery timelines. After speaking with customer service, I learned my product wasn't in stock at all, and the expected dispatch date might change again. However, I appreciate their honesty and follow-up, which ultimately resolved my issue.
I absolutely loved the dog bed but decided to replace the cover. I was thrilled when the new cover arrived, but I regret throwing out the old one. The new cover doesn't fit well at all, making the bed uncomfortable and unattractive. I hope this can be resolved quickly.
I was quite let down by the company's policy regarding discounts on feeders and drinkers. I was interested in a drinker product that seemed essential for my poultry. I saw an ad for an insulated drinker and was eager to purchase it. However, I found out that the 10% welcome discount did not apply to these items, which is surprising given their focus on poultry-related products. I contacted customer service, and they confirmed my findings. I ended up canceling my order and my subscription, deciding not to purchase from them again.
I’ve spent a significant amount on products and genuinely wish I hadn't. The quality does not match the claims, and the customer service is incredibly poor. Both of our auto door control panel housings broke within a year due to cheap materials. Despite following instructions, the company blamed us for 'misuse.' For a brand that charges premium prices, the quality feels subpar, and customer service is dismissive of genuine concerns. If you're thinking about buying, save your money; they tend to shift blame instead of addressing issues.
I own several products from the company, from the large studio to the nest dog bed, and they are excellent and well-made. However, I've experienced a consistent issue over the past seven years: even washing the outer covers on a cool wash causes them to shrink. I washed two of them this week, and they no longer fit snugly in the crate.
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We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
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