Long time customer here of several Omlet runs. Generally been happy over the years but since upgrading to the so-called 'Smart' autodoor we have had no end of problems with it. I am at the point of returning it as 'not fit for purpose' and reported various problems but they just don't seem to stop having new issues.I am posting this since I am frustrated by Omlet's lack of customer support and taking our concerns seriously. We are convinced it's just a matter of time the fox gets some of our birds due to the door's issues.Issues.. well, we've had chickens locked in all day, doors opening when they shouldn't (at night, foxes about), closing too early (birds stuck out, at risk), battery drained in one day due to firmware, ignoring light level target, losing time by 8 hours over a firmware update, jamming a bird completely which needed manually released.. None of which happened with the old door.This morning, the door did not open despite the light level meeting its target. The light sensor is really not working well on the new controller for us and I keep asking for proper Internet sunrise/sunset controls.If you run this on batteries the product only responds every (up to) 10 mins or so, rendering the app/smart controls rather ineffective. I understand this is to save battery but please be aware of it - it makes using the app not really a good experience as the device may do nothing for up to 10 mins each time.Regarding batteries and powering the thing from the mains.. the whole point of a moveable coop is to move it to new grass, so unlikely to want a mains cable hanging off it and being moved. Their statement on the website that "solar doesn't work, tried them all" is arrogant and uninspiring, as other products and camera products happily work for months in the UK nowadays with solar, and have higher output requirements. Just solve it.Update: we had heavy rain in Bedfordshire today and although it got quite dull, I would certainly not call it dark. It caused our autodoor to think light level was ZERO for long enough to close the door, locking all chickens out. Even though light level returned, it was not smart enough to re-open the door, so all our chickens were locked out tonight.For now, I would definitely not recommend upgrading your existing autodoor until they iron these problems out.I've just found out there is an api to control the door myself, so I'm hoping we can exploit this and bypass their issues.
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