It's unfortunate because their dresses are lovely, but the poor customer service is a letdown. I waited a month and a half for a refund on a returned dress. My emails went unanswered for weeks. It was only after I called that the refund was processed. I suggest anyone facing similar issues to call directly. I won't be shopping here again after this experience.
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Dear OMNES Community, please note we are currently experiencing delays with processing all refunds/returns & exchanges.
Your patience and understanding is greatly appreciated at this busy time. We can assure you, all returns will be processed. Team OMNES.
