In July 2025, I made what I thought was a one-time purchase for a year's supply of a supplement for irritated skin. However, just six months later, I received an unexpected delivery. I was completely unaware that a repeat order had been placed. After looking into it, I found out that I had been charged for another six-month supply in January 2026, which was processed automatically. I never agreed to a subscription or recurring order and did not see any mention of a renewal. Given that I had already purchased a year's supply, I had no expectation of further deliveries and ignored any emails that I assumed were promotional. It doesn't make sense to buy a year's supply while also agreeing to receive additional products every six months, leading to duplicate supplies. The supplement was ineffective, and I did not plan to repurchase. Now, I find myself with an unwanted extra year's supply that I did not request. It's essential that customers are clearly informed at checkout if their order will renew automatically, which was not the case in my situation.
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Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
