Hi Omnilux Support,
I purchased THREE Omnilux devices amongst them the Mini Eye Brightener on January 15 (Order #777437). It was delivered Jan 26, 2026. As instructed I charged the device as soon as I opened it. I charged it for about 12 hours. The other devices all charged in that time but this one didn't charge - light stayed red. I tried multiple power sources + and tried also reseating the connector, and it still never turned green. Obviously it has a battery defect issue. I contacted your support email on January 27 and was told that I would receive a response within 1-2 business days. No response. Then I emailed again on January 29 and was told that due to a high volume of emails, please allow 3-4 business days. Then I emailed again a few days later and no response. NO ONE has gotten back to me since then. It's been THREE WEEKS. We tried to call only to get an automated message to email you. I contacted you on Instagram and no reply.
This is obviously unacceptable performance and an extremely frustrating experience for a $700 invoice and it is well within your warranty period. When I emailed I asked for a replacement but at this point I am so frustrated with this experience that I would like a refund for the device as well as the refill patches I purchased.
This has been emotionally draining.
Order number: 777437
Purchase date: Jan 15, 2026
Issue: Device doesn't charge
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