Review Time
Hi Omnilux Support,
I purchased THREE Omnilux devices amongst them the Mini Eye Brightener on January 15 (Order #777437). It was delivered Jan 26, 2026. As instructed I charged the device as soon as I opened it. I charged it for about 12 hours. The other devices all charged in that time but this one didn't charge - light stayed red. I tried multiple power sources + and tried also reseating the connector, and it still never turned green. Obviously it has a battery defect issue. I contacted your support email on January 27 and was told that I would receive a response within 1-2 business days. No response. Then I emailed again on January 29 and was told that due to a high volume of emails, please allow 3-4 business days. Then I emailed again a few days later and no response. NO ONE has gotten back to me since then. It's been THREE WEEKS. We tried to call only to get an automated message to email you. I contacted you on Instagram and no reply.
This is obviously unacceptable performance and an extremely frustrating experience for a $700 invoice and it is well within your warranty period. When I emailed I asked for a replacement but at this point I am so frustrated with this experience that I would like a refund for the device as well as the refill patches I purchased.
This has been emotionally draining.
Order number: 777437
Purchase date: Jan 15, 2026
Issue: Device doesn't charge
Hi Omnilux Support,
I purchased an Omnilux device as a Christmas gift (Order #756240, placed Dec 24, 2025). It was delivered Jan 7, 2026 and has already failed as of Feb 10, 2026. The device powers on briefly (about a minute) and then shuts off.
This is clearly not acceptable performance for a $380.39 device and it is well within your warranty period. Please advise next steps for a warranty replacement (or refund if replacement is not available).
Order number: 756240
Purchase date: Dec 24, 2025
Delivery date: Jan 7, 2026
Failure date: Feb 10, 2026
Issue: Lights turn on briefly then shut off
If there were 1/2 star, I would give it that. These people do not return emails and say they are extremely busy. They don't belong in business. I thought that since I had seen them advertise on CNBC, they were a legit company. Definitely not!
I placed my order for the mask almost 2 weeks ago, and I'm eager to receive my device due to my research needs. Unfortunately, I haven't received any updates on when my item will ship. Instead of offering to cover expedited shipping to make up for the processing delay, as suggested in their terms, they only offered that I could pay for expedited shipping or receive a refund. I'm curious to see how long this will actually take. I feel like I'm being taken advantage of and question the legitimacy of this company.
I collaborated with the company as an affiliate partner, and my sales were tracked successfully through my referral link. However, I have yet to receive the expected commission payment, and my follow-up inquiries have not been adequately addressed. I hope the support team can look into this issue and provide an update, as I value transparency and communication for lasting partnerships.
I have attempted to contact the support team, but I am being ignored. My face mask stopped functioning after a little over a month - I have reached out three times without any resolution. I've seen that others are experiencing the same issue, with it shutting off almost immediately after being turned on. If this is a common problem, there must be a defect in the product.
I chose the men's mask for its deeper-penetrating LEDs, but I’ve found it uncomfortable to wear. The lower strap is too long, and customer service couldn't provide a shorter one. I can only wear it comfortably while lying down or holding it, as it either presses down too hard on my nose or slips off my face. I use it regularly, but I don't see significant results. I wish there was a more flexible and lighter option available.
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