I leave this review not to bash this company but to share my experience for other buyers to learn from.
Ordered the Louis Vuitton M26039 Express PM on 12/28 and paid $185.48 after discounts. The 185.48 included the 9.98 shipping insurance. January 4, 2026, I received an email that my order shipped on 12/31/2025. As of January 13, the parcel was still pending pickup from carrier. On the email it did say shipping process takes 8-15 working days but the timeline was not adding up. The tracking updates that I was receiving on a daily basis was very confusing.
QUALITY + CUSTOMER SERVICE + DELIVERY- For $185, one could easily buy a Coach or a Kate Spade handbag with way better quality. The bag that I finally received on January 21st was POORLY packaged. It was ONLY packaged using a BAG, it was NOT boxed at all. The LV handbag had creases all over. The zipper they used is very CHEAP. I reached out and initiated a return NOT an exchange or anything else- YET, they kept giving me other options. They requested proof of pictures which I provided promptly. Keep in mind - if you respond to their email, you will be getting an automated response which screams redundancy. Also, you do not get a response until the next day due to different time zones. (in my case since I am in the US).
RETURN - Paid the return shipping with tracking and shipped it to the address they provided. Delivery was Jan 30th. On 2/3, I checked tracking when I did not hear from the seller only to find out that the package was refused and being returned to ME (sender). The return was processed on 1/30. Today is 2/13 - the package is still not returned to me. I have no intention of keeping the bag anyway due to poor quality but this makes me question the reputation of this seller. They provided an address where to send the return which was NOT verified. BEWARE.
I was refunded $130. I still think I should be refunded for the full amount, but I just did not want to deal with the seller anymore. Customer service was NOT unpleasant at all - which is the only positive during this whole shopping experience. Just a lot of redundancy on email communication.
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