on-buy.shop

1.5
1.5 Based on 29 reviews

...

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Danna
OnBuy . Com

I bought , what was advertised as Elemis marine cream from this site. It normally retails around £70- £90 for 50ml. Onbuy advertised this product as 50ml for £35. However, when I received the product , the box said 50ml , but it was much smaller than my nearly empty pot. The jar said 24ml in very tiny letters at the bottom . The cream also did not smell the same . I contacted onbuy. They said they don’t sell counterfeit goods . I was asked to return the product with an attached returns label . No label was attached. 2nd contact said if the label wasn’t received in 14 days to dispose of the product. None came . Onbuy have refunded me. I contacted Elemis who advised that on buy do not have permission to sell their product . As it is potentially counterfeit , not to use it as the contents would not he theirs . I imagine they could , in fact , be dangerous . They are currently investigating who it is selling goods under the Elemis branded name . Please be careful buying anything from this site, especially if the deal seems too good to be true . They appear to have reputable reviews which is why I purchased the item . Could just be a one off incident .

1
Date of experience: Jul 18, 2025

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