I usually refrain from posting reviews unless something feels particularly off and could benefit others. Unfortunately, this is one of those instances. I arranged and prepaid for off-site airport parking through a service, with the parking location being a hotel near the airport. I received confirmation, including a shuttle pickup phone number and operating hours. Upon returning to the airport, I called the provided shuttle number, only to hear a recording instructing me to contact the hotel for shuttle assistance. I tried reaching the hotel, but no one picked up, and another recording directed me back to the shuttle number. After an hour of waiting outside, I finally got someone at the hotel desk. They told me to wait for the shuttle driver to call and that the shuttle would arrive soon. After nearly another hour of waiting, I still hadn’t heard from the driver. Realizing the situation was problematic, we opted to take a taxi to retrieve our car. This experience with the service was frustrating and time-consuming, as confirmed by other shuttle providers at the airport. Just as we were leaving the airport area, we received a call from the shuttle service asking if we needed a pickup. After returning home, I checked the service on a consumer complaint website and found numerous similar issues. I hope sharing this helps others in the future.
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