1. Verifiably False Tracking
The merchant, Cybercloud, updated my order (#Redacted) to "In transit" at 20:36 on 18 February 2026, claiming the courier had collected the parcel. However, forensic captures of the Royal Mail portal (IW630575557GB) taken 15 hours later on 19 February prove the carrier is still "Expecting it". The item has verifiably not been handed over to the network and this since the inception of the order.
2. Engineered Support Blackout
Onbuy’s platform actively prevents dispute resolution. When attempting to use the "Contact Onbuy" feature, the system blocks the inquiry, instructing me to "reply to the last email". Following these instructions resulted in a permanent delivery failure because the merchant’s mailbox is full and refusing all incoming mail (Diagnostic Code: 554 5.2.2) following my sending an email to the board of Directors.
3. Breach of Statutory Rights
By locking the order in a false "In transit" state and disabling all communication channels, these parties are willfully obstructing my right to cancel under the Consumer Contracts Regulations 2013. My funds are being held hostage while the vendor remains in possession of the goods.
Verdict: Avoid this marketplace. The circular support loop and false dispatch claims are designed to exhaust the consumer and prevent refunds. I have been forced to escalate this for a full reversal via Klarna.
Be warned!
Claim your business profile now and gain access to all features and respond to customer reviews.
