I do love to shop on Onceit - always getting what I thought I would be receiving AKA not a let down! This Christmas they have been so kind, I ordered products for a child in a local Shoebox Christmas Appeal. Unfortunately, as shipping goes & out of their control, the items I ordered were going to end up arriving too late vs the date when I needed to drop off the goods. I approached with my dilemma and they kindly refunded me in full & also gave me $5credit to my account (which was not asked for!). Fantastic customer service, and lovely staff.
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