Review Time
Fantastic selection of products and awesome customer service. I purchased a duvet set which was accidentally sent in the wrong size (human error happens and that’s okay!) - the customer service was incredible - they straight away sent me a brand new duvet set in the correct size, free of charge, and it arrived the next day (they have incredibly fast delivery). Stoked with this level of care and service.
This is the second year in a row that I’ve visited my parents and experienced the same issue. On both occasions, it has taken over a week for my items to even be shipped. As a result, I once again won’t receive my package in time.Despite reaching out, I’ve had zero communication from their side. the package was due to travel from Auckland to the South Island and sat at the facility for eight days before even leaving.
First purchase with Onecit, order received was different to advertised (skirt length), but wow what fabulous after service by Onecit, they quickly, professionally and generously helped me out. I will definitely buy through them again, exceptional service, thank you Onecit 👍👍👍👍👍
I do love to shop on Onceit - always getting what I thought I would be receiving AKA not a let down! This Christmas they have been so kind, I ordered products for a child in a local Shoebox Christmas Appeal. Unfortunately, as shipping goes & out of their control, the items I ordered were going to end up arriving too late vs the date when I needed to drop off the goods. I approached with my dilemma and they kindly refunded me in full & also gave me $5credit to my account (which was not asked for!). Fantastic customer service, and lovely staff.
They are selling knock off copies of brands, horrible quality. Products domestic to your distribution centre are legitimate but others are not.Sizing is very misleading and so is their returns policy, after the order is made they will mark pieces as final sale to block the possibility of returns. Very deceptive sales practices.
I brought 2 pairs of sneakers and 1 of the pairs did not match the photo. After email to Onceit they found out wrong photo was uploaded so was offered either keep shoes and get part refund or send back for full refund. I choose full refund and I was told how to return, item was picked up the next day and then email that return how to arrive back and refund was sort that day. Was all sorted in just a couple of days.
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