I brought 2 pairs of sneakers and 1 of the pairs did not match the photo. After email to Onceit they found out wrong photo was uploaded so was offered either keep shoes and get part refund or send back for full refund. I choose full refund and I was told how to return, item was picked up the next day and then email that return how to arrive back and refund was sort that day. Was all sorted in just a couple of days.
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