ondal.co.uk

2
2 Based on 21 reviews

...

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Average Rating

2

/
5

21 Reviews

5 Star
12%
4 Star
0%
3 Star
4%
2 Star
28%
1 Star
56%

All Reviews

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Phil Shipp
Absolute dog shit!! Had 3 loans all paid on time or before they were due and since then it’s constan

Absolute dog shit!! Had 3 loans all paid on time or before they were due and since then it’s constant declines.

Won’t ever be trying again and will warn people in future not to come to you

PS wouldn’t bother filling the “CONTACT US” form nothing ever happens anyway

1
Date of experience: Feb 22, 2026
John
Lack of Customer Care

This company shows no concern for its customers. I repaid my loan early, yet I was denied a second loan! I plan to reach out to the ombudsman service.

1
Date of experience: Dec 28, 2025
Benson Long
Frustrating Customer Service Experience

I am unable to reach the customer service team as calls go unanswered and there is no response to the online inquiries submitted through the website. I want to pay off my loan, but they are preventing me from doing so while accruing daily interest. This feels like a scam!

1
Date of experience: Dec 06, 2025
Lyle Reed
Disappointing experience.

Disappointing experience. Initially, I was approved for a small loan that I repaid easily, and I was informed that future loans would be for a larger amount with guaranteed approval. However, I was declined this time, which was not surprising. Overall, it was a frustrating experience, even though repayment had no issues.

2
Date of experience: Dec 01, 2025
Sanford
Disappointing experience

Very disappointing. Initially, I was approved for a small loan that I repaid without issues, and I was told future loans would be larger and guaranteed. However, I faced a decline when I applied again. Overall, a frustrating experience despite successful repayment.

2
Date of experience: Dec 01, 2025
_SM00TH_A1MB0T_95
Once reliable, now disappointing

I’ve had good experiences in the past. I sought a cash injection and even repaid early to save on interest. Today, I applied for a new loan and received emails at 9:15, stating payment would come 'shortly.' Now it's 14:15, and I’m still waiting. They are quick to set up repayment options but have yet to send any funds.

2
Date of experience: Dec 01, 2025
RDS53
Steer clear of this service!

They completely ignore complaints, and I’ve now escalated the issue to the regulatory authority. Emails remain unanswered, and when they do respond, they disregard my inquiries entirely.

1
Date of experience: Dec 01, 2025
Tyler
Poor communication

A waste of money.

1
Date of experience: Dec 01, 2025
Meushway76
Unsatisfactory service

In the past, my experience was positive. They provided a cash injection, and I even paid off early to reduce interest. Today, I was approved for a new loan but was told the payment would arrive 'shortly' at 9:15. It's now 14:15, and I'm still waiting. They are quick to set up repayment details but have yet to send any funds.

2
Date of experience: Dec 01, 2025
Patrick
Lack of trust in this service

I do not trust this service anymore. I’ve had four loans in the past, always paid on time, and even paid off early. When I needed a loan the most with the holidays approaching, I was denied. They focus too much on scores rather than actual payment history. I have had no issues with repayments for over six years, and while they helped me in tough times, I feel that trust has been lost.

1
Date of experience: Nov 27, 2025

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