By the time of writing, their chat support uses an AI to answer most generic questions, but if you need to chat with a representative, then all you need to do is literally ask for it. The customer support experience is excellent; you get an agent assigned almost immediately, they're super service minded and very polite, and any issues you might experience are handled immediately.
I've had no issues with my domain or web hotel during my now 5 years with One.com, and all questions and recommendation requests I've ever sent over the years have been met and replied to with a great experience.
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