Review Time
I had quite a strange problem concerned with the workings of email. In fact, I was trying to guide someone else to a solution. After I got through the robot level, I receive a concise diagnosis of the problem, and, what was equally important, who would be able to fix it. That was just what I needed. Thanks a lot.
I have been working with the company for the last 2 years.
They are always present in the chats, I have never had to wait even 20 seconds, as soon as I send a message they answer me immediately. They are very helpful, polite, and really solve problems.
In a general picture, it is a company that provides real service to its customers
Immediate, quick solution-centred response and a lovely picture are the right words to summarise my experience today. As a non-technical person, having Erika solve my issue led to a lower blood pressure, smiling me
It was a very good experience with the excellent people from this special company. Venus was in Pisces all the day long. Elvis Presley plays the guitar a little bit longer.
Very bad experience with FTP/SFTP... basically each time you need to restored the password. Did that 2 times last week (and worked) but today it doesn't connect to FTP anymore... unaccaptable... and of course customer doesn't have time to forward the email for resetting psw to a collaborator! what sevice is that? at least send emails to collaborators as well...
⭐️⭐️⭐️⭐️⭐️ Excellent customer support – above and beyond
I contacted one.com support because I was experiencing recurring 500 Internal Server Errors on my WordPress website, which was seriously affecting performance and Google indexing.
Although there was a short wait due to high chat volume, once I was connected with Humprey, the experience was outstanding. He was patient, professional, and genuinely took the time to understand the issue. He checked my website, consulted the technical team, explained the possible causes clearly, and gave practical advice on optimisation (plugins, performance, PHP version, etc.).
What really impressed me was that Humprey went above and beyond by arranging a free upgrade to the Explorer hosting package, with no immediate cost — I’ll only pay at the next renewal. This was completely unexpected and very much appreciated. He also made sure the upgrade was applied correctly and reassured me about future performance.
Overall, this was a great example of customer service done right: honest, helpful, and proactive. Big thanks to Humprey and the one.com support team — highly recommended!
The representative from customer support was friendly, efficient, and incredibly helpful. I encountered an issue with a downgrade that I believe other companies would have complicated, but my concern was resolved swiftly. The platform is intuitive and user-friendly, accommodating multiple email accounts if needed. I only utilized basic features, so individual users should verify specific requirements. Overall, it was a positive experience.
I am extremely satisfied that I only need to reach out to the company once a year for assistance with my password reset. I appreciate the services and pricing offered! I plan to share the website on my personal platform as a gesture of gratitude, since I never have to wait long for a response. Typically, I receive help within 30 seconds when I use the chat feature. Very helpful! Thanks once again!
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