I purchased a £20 One4All card as a gift in December 2022 not realising at the time that the balance would be eroded over time at 90p per month.
I was mortified when the recipient of card card contacted me to say he had tried to use it (having been abroad for a while), and there was no money on the card. Naturally I was embarrassed to have given such a poor gift.
I phoned One4All on Monday 26th January. A very pleasant call handler said that, as a gesture of goodwill, he would “fix” the problem. He offered a replacement card with two options - a physical card which would be with me in seven days or a digital code which would be with me in two days. I opted for the latter, taking great care with my email details to make sure these were clearly understood.
I phoned One4All again on Friday 30th January to advise that I had not received the promised code. I was told that there had been a “typo” in my email address but he would “resend” the code within two days.
I phoned One4All yet again on Monday 2nd February to advise that the code had not arrived. This time I was told the quoted number of days referred to “working days” but that the code was on its way and I should, in fact, receive it next day.
Unsurprisingly nothing has arrived. I have emailed customer services but there has been no resolution after two weeks since my initial complaint. I keep receiving emails from Customer Service asking for information I have already provided. I am angry at being lied to. If you are making “a gesture of goodwill” for shoddy business practices, it makes it far worse by lying to customers.
The total erosion of card balances by admin charges should be illegal. I’m not sure what kind of company One4All actually is, but honest and ethical it is not.
I will obviously never buy one of these disgusting cards again as they are an insult to the recipient.
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One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more.
If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.See more
