I am writing to bring to your urgent attention a matter of serious concern involving OneAssist Consumer Solutions Pvt. Ltd., with regard to their fraudulent rejection of my warranty claim under the Complete Appliance Protection Plan.Details of the Incident:Product: MI TVDate of Purchase: 16th October 2023Insurance Company: OneAssistPolicy: 3-Year Complete Appliance Protection Plan (includes Accidental & Liquid Damage)Date of Incident: 14th July 2025Nature of Damage: TV stopped working due to rainwater entering the premises (we live in a house with a tin shed roof — Patrel Wala Makan), leading to a blank display.Chronology of Events:MI Service Visit:MI's authorized engineer inspected the TV, confirmed the issue, took photographs, and assured me it would be covered under the manufacturer’s warranty.Warranty Claim Rejection:Later, MI rejected the claim citing water damage, which is not covered under standard warranty.Insurance Claim with OneAssist:As I had purchased a separate insurance policy from OneAssist that explicitly covers liquid and accidental damage, I raised the claim. However, they rejected it under the following service request IDs:Service ID 46237097: Rejected saying it’s covered under MI warranty (which it wasn’t).Service ID 46516517: Rejected stating they require official confirmation from MI about water damage.Service ID 46711689: Rejected again with the reason “We do not cover water damage” – a direct contradiction of their own policy.Misleading Practices:I purchased this insurance from Flipkart at the time of buying the TV. OneAssist promotes their plans with false claims and misleading advertisements about coverage. However, when a genuine claim is made, their team argues, misbehaves, and finds excuses to deny it rather than honoring the service.Evidence Attached:Screenshots of all service requests and denial reasonsOfficial email from MI confirming liquid damageScreenshot of OneAssist policy terms and conditions clearly stating coverage of liquid and accidental damageConversation history from Twitter where OneAssist confirmed they don’t cover water damage — despite policy saying otherwiseRequest for Redressal:I request IRDAI and the Consumer Forum to take the following actions:Immediate investigation into OneAssist’s unfair trade practices and claim rejection mechanismsCompensation for the denied claim and harassment facedCancellation of IRDA license if the company is found guilty of widespread consumer fraudPublic advisory against such deceptive extended warranty schemes sold on e-commerce platforms like FlipkartI am not the only victim — many customers are being misled and defrauded by this company using similar tactics.Thank you for taking note of this serious matter. I am attaching all relevant evidence for your review and request a prompt resolution.Complain to IRDA 07-25-019039National Consumer Complaint 7546818Flipkart cOMPLAIN IN25071523313230330997
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India.
Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives.
Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones.
Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.See more
