I purchased extended warranty and repair service from One assist company for my Smart Tv, now when my Tv needs to be repair or some component are not working well, I reported to the company on 19-08-2020 to send the technician to repair , but surprisingly the company replied to download the App , I refused to down load the App but the company is bent upon to down load the App otherwise they will not provide the service, where as it was not the condition at the time of purchase Sir how a company can insist for downloading the App , Sir I am attaching all the documents for Your inspection , please take necessary strong action against this company so that the money of people could escape by duping. It looks like a new legally strong plan to dupe people’s hard earned money . Company take the money from people for the purpose of extended warranty but when the service is required they create so many such steps which a consumer could not complete, and hence the company do not provide the services for which the company has already taken the charges .Company is simply passing the time so that after the end date the company will say that now your time is over and the service could not provide to you ... 1. It looks like a legally strong online robbery plan to dupe the money of people by selling online extended warranty , but when it’s the time to provide the service, Company places various conditions and downloading the App ...etc and not provide the service. It looks like a strategic plan .2. All the people does not have a smart phone ,more over so many smart phones are not compatible to download this company’s App ( It has been checked ) 3. What is the intention of the company behind downloading the App ? while It’s not the condition at the time of purchase ?4. An email sent by the company on Sat 21 March 2020 also clears that you can rise a claim by website . 5. What information company want to collect and track by downloading the App in consumer’s mobile ? 6. IF DOWNLOADING COMPANY’S APP IS COMPULSARRY FOR CLAIM AND SERVICES , THEN WHY COMPANY IS SELLING EXTENDED WARRANTY ON THE PLATFORM LIKE AMAZON OR FLIPCART OR ONLINE WEBSITE ? IF DOWNLODING THE APP IS THE CONDITION THEN THE SELLING OF THE PRODUCT SHOULD ALSO BE ONLY THRU IT’S APP NOT BY OTHER WAY . 7. The amount paid is not a big amount , so many people leave it and don’t raise the issue. Very few people initiate on such a higher label to report against such companies which are cheating people .Again another falls reply the link which you sent PRACHI it's not working
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Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India.
Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives.
Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones.
Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.See more
