Review Time
We just did a new all along with Paul. This will be about the fifth loan with him. We also just did a refi with him at the same time always friendly and very prompt to get everything handled quickly.
I recently completed a HELOAN with OneAZ Credit Union, and I couldn’t be more delighted with the entire experience. From start to finish, the process was smooth, transparent, and impressively efficient. Their rates were by far the most competitive I found—where else can you secure a HELOC around 6.5% with barely $200 in total fees? Plus, being a member with direct deposit opens the door to even more discounts, which was a great bonus.
I began my application in the third week of November with Vaughn Sells, who set the tone for the whole experience. He walked me through every step, provided a clear checklist of required documents, and made sure I always knew what to expect next. Claudia Flores, the loan processor, continued that same level of excellence. She was consistently prompt, kept me updated without me ever needing to ask, and made the underwriting phase feel effortless.
By the time I reached the signing appointment, my expectations were already high—but Madison Mayorga still managed to exceed them. I arrived 15 minutes early and was helped almost immediately. The entire signing took less than 15 minutes, and she even set up autopay for me on the spot and sent all documents electronically before I left.
It’s rare these days to find a financial institution that combines great rates with genuinely outstanding service at every touchpoint. OneAZ delivered exactly that. I’m extremely satisfied and would recommend them without hesitation. I know which bank I will go to for any of my future banking need.
16 October 2025MICHELLE WATSON'S precise, expert attention to detail, timely information and thoughtful anticipation of my needs, is inestimable. Her knowledgeable and informative responses to my questions, generated a spontaneous affection from me that I am certain Ms. Watson’s enjoys from her customers and OneAZ Credit Union Team Members, alike.Michelle’s care is noteworthy because of her thoroughness and warm-heartedness. She is truly a cleansing rinse of human kindness, and is a perfect example of why I am so pleased to be a longtime, loyal member of MY OneAZ Credit Union. With My Immense Gratitude,Dr. Frances Ann Hill-McBroomAssociate Professor – Emerita
My representative to help me with my loan process was Marquelle Spellman. He had excellent communication skills, he was friendly, knowledgeable and extremely helpful. Marquelle made my entire experience smooth and stress free. I appreciate his professionalism! Thank you Marquelle and OneAZ Credit Union
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OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve.
OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology.
OneAZ was founded in 1951. Membership is open to all Arizonans. See more
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