Wanted to purchase a new car, so needed insurance to cover both cars on the same day. The online chat were not very helpful in explaining things and said you cant have two cars insured. Couldnt find a number to speak to an actual person other than on the chat which she gave me, she also said that customer services couldnt make any changes for me it had to be through the chat. Tried to get a quote for new car, they couldnt do that as i had a tracker and they werent trained for that. I tried going through the portal for a quote even that couldnt give me a quote. All very frustrating so in the end I cancelled the policy and took out a new one with a different company. Will never use One Call again. Even cancelling is a nightmare as all they want to do is give you a quote for the new car and dont listen when you say you already have cover. What should have been minutes took ages. Awful service both on the phone and chat
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