Review Time
Contacted by JC1 to check everything ok with insurance policy. She was very polite and efficient and explained everything clearly including further options. Many thanks for excellent customer service.
JD9 took my call. Helped to renew my insurance quickly. Very polite and helpful. On a Monday morning, insurance quotes are not what I really want to be doing but JD9 was happy and cheerful making it a nicer task. Thank you
I contacted the company to discuss an issue with my new policy documents. IS1 dealt with my query quickly and efficiently sending through the document with require changes so I could check it while we were talking. I was very relieved to have this sorted as it had been a concern for me.
I bought car insurance from 'One Call' after having a very positive phone conversation with one of the call handlers (RJ4). All the information on my insurance was relayed to me and all of my questions were answered politely. I was given a very competitive quote on a previous call a week earlier, and this was honored on my final call.
Wanted to purchase a new car, so needed insurance to cover both cars on the same day. The online chat were not very helpful in explaining things and said you cant have two cars insured. Couldnt find a number to speak to an actual person other than on the chat which she gave me, she also said that customer services couldnt make any changes for me it had to be through the chat. Tried to get a quote for new car, they couldnt do that as i had a tracker and they werent trained for that. I tried going through the portal for a quote even that couldnt give me a quote. All very frustrating so in the end I cancelled the policy and took out a new one with a different company. Will never use One Call again. Even cancelling is a nightmare as all they want to do is give you a quote for the new car and dont listen when you say you already have cover. What should have been minutes took ages. Awful service both on the phone and chat
I have been with this company for a few years and every year when renewal comes up I contact them and go through the details, even when I think that I can get a cheaper deal elsewhere, when you add up all the extra covers they usually come out on top.
This year I was helped through the process by Rihanna!
Thank you to the advisor rf1 for her help.
Agent mu3 was very helpful, polite and professional. My renewal quote was higher than I'd found on a comparison site but after agreeing a minor change she was able to re-quote a more agreeable premium. All done and dealt with over the the phone very efficiently.
Joshua Cox was extremely helpful when I had a problem transferring no claims bonuses following my husband passing away. He was prompt with response s and very understanding. I will return to One Call for any future policies following his excellent customer service.
I had a situation whereby my existing car needed to transfer to a temporary numberplate before delivery of my new vehicle. I wanted to discuss this with a person but found it impossible to speak to anybody and it kept referring me back to the portal! It needs to be easier access to speak to a human being.
Using the live chat feature with mx2, my intention was to cancel the auto-renew on my policy because although it's presented as a useful service to prevent accidentally driving without insurance, by the time service charges are added my quote had nearly doubled. Mx2 re-quoted me and with the discounts offered, my renewal price was much more reasonable.
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Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.
We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.
You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.
We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?
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